Find the problem by what you see, or look up the alarm or message shown on the screen or in the software. Each group opens on its own page.
Cutting power is abnormal, the laser tube does not fire, or Auto Focus fails or leaves the wrong distance.
Engraving is distorted or has open lines, homing fails, or rotary output is mirrored or distorted.
The machine does not respond, connect, read a USB drive, or upgrade firmware, or it stops engraving with a red indicator.
The camera cannot be used or positions inaccurately, or the enclosure or lid handle lighting does not turn on.
Smoke leaks, safety detection or extinguishing fails, alarms occur, or the lid is off-center or unsupported.
Look up the exact text you see. The alarm numbers appear in AtomStack Studio, LightBurn and other GRBL software.
| Message | Where you see it | What it means | What to do |
|---|---|---|---|
| ALARM:1 | Software alarm prompt | Check whether an X/Y/Z-axis limit switch has been triggered by contact. | Alarm Code Fixes |
| HardLimit | Software alarm prompt | Check whether an X/Y/Z-axis limit switch has been triggered by contact. | Alarm Code Fixes |
| ALARM:3 | Software alarm prompt | Engraving was stopped; no release is needed. | Alarm Code Fixes |
| AbortCycle | Software alarm prompt | Engraving was stopped; no release is needed. | Alarm Code Fixes |
| ALARM:5 | Software alarm prompt | Check whether the Z-axis limit switch is triggered. | Auto Focus Fails |
| ProbeFailContact | Software alarm prompt | Check whether the Z-axis limit switch is triggered. | Auto Focus Fails |
| ALARM:8 | Software alarm prompt | Homing failed because a limit switch remains triggered. | Homing Fails |
| HomingFailPulloff | Software alarm prompt | Homing failed because a limit switch remains triggered. | Homing Fails |
| ALARM:9 | Software alarm prompt | Reset (homing) failed. | Homing Fails |
| HomingFailApproach | Software alarm prompt | Reset (homing) failed. | Homing Fails |
| ALARM:11 | Software alarm prompt | The machine is tilted. | Alarm Code Fixes |
| MachineTiltAlarm | Software alarm prompt | The machine is tilted. | Alarm Code Fixes |
| ALARM:12 | Software alarm prompt | Flame detection was triggered. | False Flame Alarms |
| FlameDetected | Software alarm prompt | Flame detection was triggered. | False Flame Alarms |
| ALARM:13 | Software alarm prompt | Abnormal lid opening was detected. | Lid Open, Job Continues |
| DoorOpen | Software alarm prompt | Abnormal lid opening was detected. | Lid Open, Job Continues |
| Bleopen | Software alarm prompt | Bluetooth is on. | Alarm Code Fixes |
| Connection lost | Software, when engraving stops | The software connection was lost. | Engraving Stops, Red LED |
| ALARM 1 | Software, when engraving stops | A limit switch has been triggered. | Engraving Stops, Red LED |
| ALARM 12 | Software, when engraving stops | A flame alarm has occurred. | False Flame Alarms |
| ALARM 13 | Software, when engraving stops | An enclosure lid opening alarm has occurred. | Lid Open, Job Continues |
| Water temperature abnormal | Software, when engraving stops | The water temperature is too low or too high. | Water Temperature Alarm |
| Alarm Code | Alarm Message | Solution |
|---|---|---|
| ALARM:1 | HardLimit | Check whether the X/Y/Z-axis limit switch is triggered by contact |
| ALARM:3 | AbortCycle | Click to stop engraving, no need to release |
| ALARM:5 | ProbeFailContact | Check whether the Z-axis limit switch is triggered |
| ALARM:8 | HomingFailPulloff | Reset failed: limit switch rebound failed. Check whether the limit switch was triggered but the movement did not stop, leaving the switch in a continuously triggered state |
| ALARM:9 | HomingFailApproach | Please refer to the "Hurricane Reset Failure" section |
| ALARM:11 | MachineTiltAlarm | Tilt alarm. After placing the machine back on a level surface, restart the machine. If the issue persists, please record a video of the fault and a photo of the Serial Number, and send them to customer support |
| ALARM:12 | FlameDetected | Flame detection triggered. Restart the machine. If it continues to trigger, please refer to the section "Hurricane Flame Detection Function Is Too Sensitive — Alarms Are Frequently Triggered Even Without Fire" for guidance |
| ALARM:13 | DoorOpen | Abnormal lid opening detected. Please close the lid. If the alarm persists, refer to the section "Hurricane Lid Opening Detection Function Fails — Engraving Does Not Stop When the Enclosure Lid Is Opened," focusing on checking whether the limit switch is damaged |
| (none) | Bleopen | Bluetooth is on. Press and hold the Start/Pause button for 5 seconds to turn it off |
Related problems: Homing Fails · False Flame Alarms · Lid Open, Job Continues
If the checks do not resolve the issue, contact customer service with the details requested for that problem.