Hurricane Camera & Lights: No Camera, LEDs Off
← All Hurricane troubleshooting
The camera cannot be used or positions inaccurately, or the enclosure or lid handle lighting does not turn on.
Power off before inspecting the mirrors. Disconnect power before removing the rear cover to inspect the laser tube or opening the side and upper covers to inspect laser power supply terminals. The laser tube contains high voltage; do not touch it while powered on. Always closely monitor the machine during operation. Do not operate under freezing conditions; add antifreeze to the water tank when the working environment is below 5°C.
¶ Camera Not Working
What you see: The camera cannot be used.
Check in this order:
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Cannot be recognized:
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①Check whether the function is enabled in the software: go to Settings → Privacy → Camera → allow the application to access your camera, as shown in Figure 28.
Figure 28 -
②Confirm that the computer's built-in video software can open: open the system's built-in Camera app, select Switch Camera → USB Camera. If it can capture normally, it means the camera was disabled in the system, and it is recommended to contact the control software's customer service. If it cannot be used or cannot capture, troubleshoot according to the steps below.
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③Check that the Type-C cable is properly inserted: after shutting down, unplug the Type-C cable and close the software, then reconnect and try again.
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④Check that the driver is functioning properly: reinstall the serial port driver. Please contact customer service for the driver and refer to the serial port driver installation video. Driver download links: Windows driver download link: https://asa.atomstack.com/downloadWindowsDrivers.do3. Mac driver download link: https://asa.atomstack.com/downloadMacDrivers.do3.
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⑤Confirm that the camera wiring connection is normal: open the cover at the camera and at the mainboard to check whether the adhesive on the connectors is loose or missing, as shown in Figure 29. Open the cover at the upper left corner of the machine to check whether the connector is loose or disconnected, as shown in Figure 30.
Figure 29
Figure 30 -
⑥If none of the above solves the problem, the issue may be with the mainboard or the camera. Please record a video of your troubleshooting steps and provide a photo of the machine's Serial Number to customer service. Refer to the Hurricane Mainboard Replacement Video and Hurricane Camera Replacement Video.
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Unable to calibrate:
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①Confirm that Absolute Coordinates are being used: when using the camera, it must be set to Absolute Coordinates, as shown in Figure 31.
Figure 31 -
②Ensure there is sufficient lighting inside the enclosure: if the lighting is too dim, the camera cannot recognize properly, especially when calibrating with LightBurn software.
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③Confirm that the camera can capture normally: open the system's built-in Camera app, select Switch Camera → USB Camera. If it can capture normally, it means the camera was disabled in the system, and it is recommended to contact the control software's customer service. If it cannot be used or cannot capture, follow the troubleshooting steps in section (1) "Cannot be recognized."
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④Check the software version: when using AtomStack Studio, make sure it is updated to the latest version.
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⑤Confirm whether other software works: try using different software to determine if it's a software bug. You can try connecting with AtomStack Studio and LightBurn.
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⑥If none of the above solves the problem, please contact customer service and provide a photo of the Hurricane's Serial Number, as shown in Figure 32.
Figure 32
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Still not fixed? Contact support with the details listed in What to send support.
Related problems: Camera Position Is Wrong · Software Won’t Connect · LED Strip Stays Dark
¶ Camera Position Is Wrong
What you see: Camera positioning has a large accuracy error.
Check in this order:
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Confirm that Absolute Coordinates are being used: when using the camera, Absolute Coordinates must be selected, as shown in Figure 33.
Figure 33 -
Calibration environment requirements: during calibration, ensure the room is well-lit, the enclosure lighting is functioning properly, and the camera can clearly capture the working area.
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Confirm that the engraving object has the same thickness as during calibration: if the material thickness differs, recalibration is required.
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Confirm that the workpiece is not positioned at the edge of the enclosure: after camera calibration, accuracy is highest near the center point, while accuracy at the edges will be relatively lower.
Still not fixed? Contact support with the details listed in What to send support.
Related problems: Camera Not Working · Engraving Is Distorted
¶ LED Strip Stays Dark
What you see: The LED strip inside the enclosure does not light up.
Check in this order:
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Check the LED strip cable connection: inspect whether the connector is loose or disconnected. Unplug and reconnect it to test.
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Confirm normal power supply to the LED strip: unplug the connector terminal, then use a multimeter in DC voltage mode to measure the voltage between the two PIN wires. The correct voltage should be 20V–25V (see Figure 65). If the measured voltage is 0V or less than 20V, the LED power cable is faulty. Please replace it by referring to the Hurricane LED power cable replacement video. If the voltage is normal, the LED strip itself is faulty and needs to be replaced. Please refer to the Hurricane LED strip replacement video.
Figure 65
Still not fixed? Contact support with the details listed in What to send support.
Related problems: RGB Strip Stays Dark · Camera Not Working
¶ RGB Strip Stays Dark
What you see: The RGB strip on the lid handle does not light up.
Check in this order:
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Check the RGB strip cable connection: remove the three screws on the cable protection cover of the strip, then inspect whether the connector is loose or disconnected (see Figure 66). Unplug and reconnect it to test.
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Confirm whether the RGB strip lights up normally: if all LEDs do not light up, it is likely a power cable failure and the power cable needs to be replaced. If only part of the LEDs light up, the RGB strip itself is faulty and needs to be replaced. Please refer to the Hurricane RGB strip replacement video.
Figure 66
Still not fixed? Contact support with the details listed in What to send support.
Related problems: LED Strip Stays Dark · No Response at Power-On