Atelier Exhaust & Rotary: Smoke, Mirrored Output
The enclosure fills with smoke, or rotary engraving is mirrored or does not work properly.
Unplug the adapter before disconnecting the power switch wiring. Turn off the machine before reconnecting the Type-C cable or opening the top cover to reinsert a USB drive or TF card. Avoid lens cleaners containing ammonia or acetone and back-and-forth rubbing that could scratch the lens; keep dust out of the galvo scanner assembly.
¶ Smoke Fills Enclosure
What you see: Exhaust performance is poor, and the enclosure is filled with smoke.
Check in this order:
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Check the exhaust duct: carefully inspect the exhaust duct for kinks or blockages.
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Check the fan: open the enclosure and remove the fan cover by unscrewing the two screws on the fan partition.
- Fan is heavily dusty: clean the fan according to the Atelier fan cleaning video.
- Fan does not rotate: open the top cover of the Atelier and check whether the fan connector is properly plugged in. Reconnect if necessary. If the fan still does not rotate, disconnect the fan connector and use two wires to connect the fan directly to the adapter (see Figure 39) to test whether it rotates normally. If it still does not rotate, provide a troubleshooting video and the device Serial Number (see Figure 40) to customer service for further handling. For fan replacement, refer to the Atelier fan replacement video.
Click to play video on YouTube
Figure 39
Figure 40
Still not fixed? Contact support with the details listed in What to send support.
Related problems: Machine Stops Suddenly · Light Material Distorts
¶ Rotary Output Mirrored
What you see: Output is mirrored or reversed when using a rotary.
Check in this order:
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Check whether the engraving file is mirrored: if yes, check whether the mirror function is enabled in the software settings. If it is enabled, please disable it. If it is disabled, try enabling it. For reference: see Figure 41 in AtomStack Studio and Figure 42 in LightBurn.
Figure 41
Figure 42 -
Restore factory settings:
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To restore factory settings in AtomStack Studio: in version 2.20 or above, click 7 times consecutively on the Version Number: V.2.20 (client version) to enter Developer Mode (see Figure 43). Go back to the menu bar and open "Serial Port Log" in Developer Mode, then click "Reset" to restore factory settings (see Figure 44).
Figure 43
Figure 44 -
In LightBurn: enter the command $RST=* in the console command input box to restore factory settings (see Figure 45).
Figure 45
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Still not fixed? Contact support with the details listed in What to send support.
Related problems: Rotary Not Working · Engraving Is Distorted
¶ Rotary Not Working
What you see: The machine does not work properly after connecting the rotary attachment.
Check in this order:
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Check the connection: Atelier only supports the R6 / R8 / R8 PRO rotary attachments, which must be connected via the supplied USB cable (see Figure 46). Note: make sure not to plug into the wrong port — it must be connected to the Accessory port on the Atelier machine.
Figure 46 -
Check the settings:
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When using LightBurn, configure the following: Rotary type: for R6 select Roller, for R8 select Chuck. Rotary axis: select Y-axis. Parameters: R8 — speed = 160 mm/rev (fixed), enter either the material diameter or circumference; R6 — speed = 50 mm/rev (fixed), rotary diameter = 16 mm (fixed), enter either the material diameter or circumference (see Figure 47).
Figure 47 -
When using AtomStack Studio: Roller (R6) — no parameter settings are required. Chuck (R8) — you need to enter either the material circumference or diameter (choose one) (see Figure 48).
Figure 48
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Still not fixed? Contact support with the details listed in What to send support.
Related problems: Rotary Output Mirrored · Computer Won’t Connect